Technical Issues/ Queries
Queries about the Device Compatibility, Application Features or other application related bugs and technical issues.
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General & Application Related
- I get a popup saying “Something Went Wrong”. What do I do?
- I can’t log in because my OTP verification fails. What do I do? (or) I am not getting the OTP on the registered number. What should I do?
- My application keeps crashing. What do I do?
- How do I change my registered email address?
- I have problem with updating the ACE Online App or I am seeing "Something Went Wrong in Server" error. What do I do?
- Can I download ACE Online app on MAC?
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Device Compatibility Issues
- On which devices I can access the ACE Online Courses?
- What Android Versions do you support?
- How can I access my course outside of India?/ Is the app available outside India?
- Can I access my course on an Android Tablet?
- Can I access my course on a smart TV?
- Can I access my course on an iPhone/iPad?
- Can I install the application on a new device and access the course if I lose my current device?
- Can I access the course on multiple devices?
- System Requirements To Install Windows application?
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Video Player and Streaming Related
- Is there an option to download the videos and view them offline?
- How many videos can be downloaded at a time? Is there a limit to it?
- Is there any limit on viewing the videos in offline mode?
- Can we control the resolution of a video?
- Why are the videos playing in a lowest resolution?
- I’m unable to play the videos on my device. What do I do?
- My videos buffer a lot. What do I do?
- Video controls don’t work. Can’t pause, play, or do anything. What do I do?